Customer Panel — SquareFeetConnect
Effective Date: Sep 2026 Version: 3.0This Privacy Policy governs the manner in which SquareFeetConnect, operating as an intermediary between property buyers, sellers, investors, and registered developers/builders, collects, uses, stores, shares, safeguards, and disposes of personal and confidential information of users of the SquareFeetConnect Customer Panel ("Panel") and other Customers. By accessing our website or Panel, registering an account, communicating with us digitally or physically, or availing our services, you acknowledge and consent to the practices described herein. SquareFeetConnect acts as a Data Fiduciary under the Digital Personal Data Protection Act, 2023, in respect of personal data collected directly from Customers and Panel users.
As part of our real estate advisory and brokerage services, we may collect personal, transactional, financial, and property-related information necessary to facilitate property discovery, due diligence, documentation, site visits, negotiations, financing assistance, and project coordination. The information we collect may include, but is not limited to, Aadhaar, PAN, photographs, proof of funds, bank statements (when voluntarily shared), property documents, sale deeds, agreements to sell, allocation letters, builder-buyer agreements, invoices, and communication records knowingly shared with us for service-related purposes.
Where you register and use a Customer Panel account, we additionally collect your login credentials (stored in encrypted form), profile details, saved searches and shortlisted properties, site-visit requests, in-Panel messages, uploaded documents, and general usage and device information (such as IP address, browser type, and access logs) required for account security, service continuity, and Panel improvement. This information is used solely to operate and secure your account and to personalise property recommendations, and is handled under the same safeguards described in this Policy.
Personal data is processed based on explicit consent provided by the Data Principal, or where such processing is necessary for the performance of requested services, compliance with legal obligations, or legitimate business purposes permitted under applicable law.
Information is collected through multiple channels, including the Panel, our website, WhatsApp, email, phone calls, physical meetings, referral partners, and authorised third parties. All information is collected with knowledge and consent, and processed strictly for legitimate business functions such as identity verification, property validation, documentation, transaction assessment, loan coordination with banks/NBFCs, and communication with developers, lawyers, or authorised service partners.
Our Panel and services are not directed at individuals below 18 years of age. We do not knowingly collect personal data of minors. If such data is inadvertently collected, it shall be deleted upon verification.
We store information on secure digital platforms including Google Drive, Office 365, Cloud Services, Email Servers, and CRM Systems, with access restricted to authorised personnel only. We do not sell, rent, or commercially exploit personal information. Information may be shared with builders, banks, loan agents, legal advisors, valuation professionals, or government authorities strictly on a need-to-know basis or where legally required.
Certain cloud service providers engaged by us may store data on servers located outside India. Such cross-border storage is undertaken only with service providers implementing reasonable security safeguards, as permitted under applicable law.
We operate under the Digital Personal Data Protection Act (DPDP), 2023 and implement reasonable organisational and technical safeguards to prevent unauthorised access, alteration, loss, or misuse of data. These measures include access controls, encryption (where applicable), restricted sharing, internal confidentiality obligations, and time-bound data retention. To the extent permitted by law, SquareFeetConnect shall not be liable for breaches caused by third-party service providers, cyber incidents beyond reasonable safeguards, or disclosures mandated by government or judicial authorities.
In the event of a personal data breach, SquareFeetConnect shall take reasonable steps to contain, assess, and mitigate the impact and notify affected parties and authorities where legally required.
SquareFeetConnect does not engage in automated decision-making or profiling that produces legal or similarly significant effects on individuals. Panel recommendations (e.g., property suggestions based on saved searches) are provided for convenience only and do not constitute a legal or significant decision affecting you.
We retain personal information, including Panel account data, only for as long as necessary to provide services, comply with regulatory, taxation, audit, or dispute-resolution requirements. Typical retention periods may range between 3 to 8 years depending on the nature of the transaction. Data not required is deleted, anonymised, or archived securely. You may request access, correction, deletion, or withdrawal of consent, subject to legal and contractual limitations. Withdrawal of consent may affect our ability to continue providing services or to maintain your Panel account.
By interacting with us or the Panel, you authorise SquareFeetConnect to communicate with you via the Panel, WhatsApp, SMS, email, or phone for transactional updates, verification queries, project information, and service coordination. You may opt out of promotional communications at any time. Transactional and compliance-related communications may continue where required.
Continued use of our services or the Panel constitutes acceptance of this Privacy Policy. We reserve the right to update this document to reflect changes in law, regulation, technology, or business practices.
SquareFeetConnect follows an internal Data Handling Standard Operating Procedure ensuring purpose-bound and secure utilisation of confidential information. Access is granted strictly on a need-to-know basis to authorised personnel and partners.
Documents are stored on secure cloud platforms with account-level and device-level security. Document sharing is limited in scope, purpose, and validity.
No employee or partner may download, duplicate, or forward documents unless authorised and recorded. External storage devices are prohibited.
All third-party vendors are bound by Non-Disclosure and Data Protection obligations prohibiting unauthorised use or sharing of Customer information and requiring breach notification within 48 hours.
SquareFeetConnect has appointed a designated Grievance Redressal Officer for DPDP compliance and Customer data concerns. For access requests, corrections, withdrawal of consent, or deletion, Customers may write to: support@squarefeetconnect.com. Verified requests shall be acknowledged within 7 working days and resolved within a reasonable period as per law.
↑ Back to top